Refund policy

Right of withdrawal

If you change your mind about an online purchase of a print or framed artwork, you may request a return within 10 calendar days of receipt, without giving a reason. If you did not receive the written purchase confirmation required by law, the period extends to 90 days.

Artworks in our catalogue in the standard 30 × 40 cm format retain this right even when made to order. Choosing a white or black frame does not exclude your right of withdrawal.

Request a return at holacasacollage@gmail.com, quoting your order number. We will arrange the return to CASACOLLAGE’s address: Avenida Vicuña Mackenna 327, apartment 1414, Santiago Centro, Santiago, Chile. Keep the artwork and its original components; it must not have deteriorated through an action attributable to you.

If you return the product because you changed your mind, you cover the return transport and pay the carrier directly. We do not deduct payment fees or expenses from the sums that must be refunded. We will refund the amount paid as soon as possible and always within 45 days of notification of withdrawal.

Statutory warranty and dispatch errors

If a print or framed artwork has a defect not attributable to you, you may exercise the statutory warranty within 6 months of receipt and, where applicable, choose between free repair, replacement or a refund.

If there is a defect or we send something other than what you bought, CASACOLLAGE covers the transport needed to resolve it. Contact us with your order number and a description of the problem. Photographs can help, but the original packaging is not required for the statutory warranty.

Digital files

If you receive the wrong file, a damaged file or a file you cannot download, contact us so we can resolve it. CASACOLLAGE accepts requests for digital-file refunds within 10 calendar days of delivery of the link. If the purchase is refunded, the licence to use the file ends.

These conditions do not limit the rights granted to you under Chilean law.